Service Desk Analyst (One Year Contract)

The Information Services department at Head Office is currently recruiting for a full-time Service Desk Analyst, for a one (1) year contract.

Our ideal candidate will be responsible for the following:
•Responds to all phone and email requests for assistance while adhering to established service level agreements.
•Provide first level technical support and troubleshooting.
•Follow problem determination guidelines and policies, provide, incident and service request documentation when tickets are escalated.
•Assist clients with the use of technology. Configure and install peripheral devices such as cell phone, blackberry, other cellular devices, printers, scanners and copiers.

The successful candidate must have the following:
•Proficiency with Windows operating systems, Microsoft productivity software, Microsoft Outlook/Exchange, Internet Explorer, end user computers (i.e. desktops, notebooks, tablets), print/fax/copy technologies and end user mobility devices (cell phones, PDA’s Blackberry’s and iPhones).
•Very good knowledge of infrastructure and technologies. Includes hardware, server, desktop and LAN operating systems and networking. Technical and logical problem solving.
•Strong team player with excellent customer service skills, a commitment to service excellence, quality and communication.
•Aware of best practices in Information Technology service delivery such as, COBIT and ITIL.
•Able to handle changing workloads, conflicting priorities and concurrent activities, and work to deadlines.
• Able to exercise sound judgment and make decisions within scope of position. Good oral and written skills.
•Evening, weekend and holiday work and after hours on call rotational support may be required.
•Related professional certifications/designations are an asset.

If you are interested in applying for this position please email your resume and cover letter to:

Job expires at 3:28pm on Saturday September 27th, 2014

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